Last updated: November 3, 2026
We want you to be confident ordering from us. If something is wrong with your goods, we will make it right.
1. Returns
You may return defective or wrongly shipped items within 30 days of delivery. Please message us first with your order number and photos of the problem — most issues are solved without a return.
Items must be unused, in original packaging, and in resalable condition. Custom-printed or OEM items cannot be returned unless they are defective.
2. Refunds
Once we receive and inspect the return, we issue a refund to your original payment method within 5 business days. Bank posting times vary; PayPal refunds usually appear within 3–5 days, card refunds within 5–10 days.
3. Exchanges
If you received the wrong model or colour, we ship the correct one at our cost — no return shipping charge to you.
4. Damaged in transit
Report transit damage within 7 days of delivery, with photos of the parcel and the goods. We will file the carrier claim and replace or refund the affected items.
5. Return shipping
For defective goods, we cover return shipping. For change-of-mind returns, the buyer covers return shipping and the original shipping cost is non-refundable.
6. Cancellations
Orders can be cancelled free of charge before dispatch. Once shipped, the return policy above applies.
7. Contact
WeChat / WhatsApp: +86 184 7619 8115 | WeChat ID: kemeib055
Please include your order number so we can help you faster.